The hospitality sector is going from strength to strength in Ireland. With innovation and hard work, there is a great chance of success for new businesses – but you can’t forget about the fundamentals.
If you are opening up a business in hospitality, there are some things you should consider as you make your final checklist for the opening.
Here are our top three tips for opening week in the hospitality sector:
1. Make sure it is safe
Safety is key in every business. Protect your staff, customers and brand by being aware of and following all safety guidelines and regulations.
There are two simple ways that you can address this:
Insert mats at all entrances of the premises, designed specifically for heavy pedestrian traffic as the first point of defence against trapping dirt, water and dust. Not only is having branded mats practical, but it also offers a warm welcome to customers.
Also, think about safety mats for your kitchen areas from food prep to wash up and storage. Protect your staff from potential wet and slippery floors by placing antibacterial mats at the prominent locations.
Service Matters offers a full rental service, lift and lay package where a freshly laundered mat is placed every week, ensuring consistency and quality. Service Matters floor mats have specially formulated non-slip backing to ensure safety.
2. Serviced Washrooms
Keep your washroom hygienic, with scheduled cleaning service throughout opening hours.
Provide good hand washing facilities and hand drying solutions for customers as well as staff, to ensure the highest hygiene standards. Invest in water management systems and feminine hygiene services.
Service Matters offers expert advice on washroom design, service and product requirements and managed environment solutions, to help you to make the best choice.
2. High Quality Experience
Don’t cut corners when it comes to quality. The public areas of your business, including a washroom, show everyone who walks through your doors that you care about their comfort and have high standards for business.
A good way to measure the quality of a business in the hospitality sector is by the quality of the washrooms. As well as ensuring high hygiene standards as mentioned above, having a high quality hand drying solution such as cotton roller towels, hand dryers or paper towels, and having air fresheners are also good ideas for your establishment to make a good impression on your customers.
Ensure that cleanliness is a priority. All table cloths should be in immaculate condition when a customer sits down. Consider a Laundry service to maintain high standards, and serviced tea towels and oven cloths to ensure a consistent supply of clean products every week.
3. Friendliness & Staff Appearance
A positive customer experience is vital for returning business, and also to acquire new business from word of mouth advertising.
Your staff should do their best to create a good first impression. There are two easy ways to do this: a smile and a good uniform.
The uniform speaks about the quality and the overall decorum of the place. It gives the customers a level of reassurance in terms of services they can expect, and can help customers identify the employees easily for better service. They also create a feeling of unity and focus among the team, and ensure that employees look clean at all times.
Service Matters can help you to get the basics right and make sure that the first impression your business gives is a positive one.
With expert insights into safety standards and top quality service, Service Matters is your stress-free, one-stop-shop for all things mats, uniforms, washroom and laundry service – Contact Service Matters today.