Joe Kenny joined Service Matters 9 years ago and is experienced in many aspects of the company having previously worked in sales and customer services. Joe’s current position is a customer service representative where he manages larger accounts in Dublin and Northern Ireland such as Allergan and Merit Medical for Service Matters.
We asked Joe to answer the following questions:
Describe a typical day:
A typical day is checking the task list on Advantex, our system in the morning. Following on from that an array of tasks need to be carried out including; daily stock checks, renewals, additions, reductions, installations, debt collecting, following up on orders and liaising with customers who may be comparing suppliers.
What do you enjoy about your role:
I enjoy dealing with different customers on a daily basis and the relationships developed with loyal customers. Every day is a different day and a different challenge.
What changes have you seen during your time with the company?
In the nine years I have been working for Service Matters the company has scaled up and the staff has grown consistently. The food trade and cleanroom areas have been set up, the Advantex system took over from input which was a huge help to the service department to track the history of our customers and traceability of garments etc. The additional staff working in service administration has improved our level of service greatly to all customers.