Gerry Smyth joined Service Matters in 1999 and has over 21 years of experience in many aspects of the company including delivery, internal auditing, manual handling, and customer service. Gerry is currently a Customer Service Representative.
We asked Gerry to answer the following questions:
Describe a typical day:
A typical day at Service Matters for me as a customer service representative is dealing with all customer queries either by phone, email or in person. Some queries include; agreement additions, cancellations, billing, reductions, breakages or lost items, renewing of contracts etc. All queries are recorded and updated daily and followed up with to ensure completion of unresolved customer issues. If not further investigations are carried
What do you enjoy about your role:
The most enjoyable part of the role is the direct interaction with customers on a daily basis and being able to resolve any issues arising. Direct interaction enables us to work with customers and provide a quick response and solution.
What changes have you seen during your time with the company?
The biggest change, in my opinion, is the updating of our IT and scanning system, our ability to now track all uniforms is second to none.